Refund PolicyDate of Last Revision: May 26, 2020
Domain leases acquired via Reinvent, Inc. ("Venture.com") may be refunded only if cancelled within the refund period specified below in this policy.
To place a refund request, please contact us via email at firstname.lastname@example.org. For security reasons, we are unable to issue refunds over the phone.
Please state your payment ID number and reason for your request in order to accelerate the refund process. Your request will be reviewed within two (2) business days and we will notify you of the outcome via email. We reserve the right to extend this response time in exceptional circumstances.
"Effective Date" for the purpose of this Refund Policy, means the date when your lease started. You may cancel your lease at any time. However, your refund request will be processed subject to the following:
Standard Refund Terms
- Annual Plans - request submitted within 30 calendar days of the Effective Date.
- Quarterly Plans - request submitted within 15 calendar days of the Effective Date.
- Monthly Plans - request submitted within 72 hours of the Effective Date.
Once the refund request is granted by Venture.com, payments will be refunded between seven (7) and ten (10) business days.
This Refund policy is part of the Lease Terms and Conditions.